
Using Virtual Terminal
Handling Problems
22 July 2005 Virtual Terminal User Guide
Address Verification System Responses
If you encounter an AVS error while processing a phone order, you might ask the customer if
their billing address has changed recently and then process the order using their previous
billing address. Some credit card companies can take up to six months to update billing
addresses in their database.
By default, PayPal rejects a transaction if the Address Verirfication System response is C, E, or
N. PayPal does not reject the transaction if the customer is international or if the AVS system
is unavailable.
X No response Not applicable
All
others
Error Not applicable
T
ABLE 3.5 AVS Responses
AVS
Code Meaning Matched Details
A Address Address only (no ZIP)
B International “A” Address only (no ZIP)
C International “N” None.
NOTE: The transaction is declined.
D International “X” Address and Postal Code
E Not allowed for MOTO
(Internet/Phone) transactions
Not applicable.
NOTE: The transaction is declined.
F UK-specific “X” Address and Postal Code
G Global Unavailable Not applicable
I International Unavailable Not applicable
N No None.
NOTE: The transaction is declined.
P Postal (International “Z”) Postal Code only (no Address)
R Retry Not applicable
S Service not Supported Not applicable
T
ABLE 3.4 CVV Response Codes
CVV
Code Meaning Matched Details
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